“If you don’t have time to do it right, when will you have time to do it over?”
Training, professional service or do it yourself (DYI)? This is becoming a very common question for most of my clients and I would guess for the industry as a whole. While I am speaking specifically of virtualization (hypervisor), this of course could apply to many aspects of the current data center. So what is an IT team supposed to do? When does a system administrator admit he/she cannot complete task at head and in a way stick his own neck out? Where does budgets come into place vs. deliverables such as timelines, service levels etc? All very interesting questions, but answers are a bit complex.
Personally I am proponent of education in all aspect of like not just the technical side. However, training has some serious drawbacks and may not be a true option when looked at carefully. For one it is much more time consuming than most people realize or maybe want to admit. Plus ones absorption rate varies widely between individuals. I know people who touch something once and are “experts” while on the other hand people who have done the same thing a hundred times still needs reminders how to finish the task. Not to mention that the individual trainer/provider makes a huge difference. Lastly, classes usually require time away from the office and can put a person in a worst situation than before trying to catch up and learn new stuff at the same time.
With that said, there is a huge upside here. This learn to fish mentality provides higher adoption rate, customer satisfaction and allows the customer be less dependent on a particular partner or vendor. All in my opinion can be a huge value add for getting some classroom & lab time.
Of course I want to be careful here since I work for a professional service (PS) company. The drawbacks are nothing new. It tends to be expensive and add up to 30% to projects budget. Managing the PS partner at times can be difficult and a time waste almost breaking even with doing it yourself. Plus, and it is a big plus, it puts the requestor in a vulnerable position with both his management and the PS partner. One, he/she s vouching for this service and in a way sticking their respected necks out while at the same time admitting they don’t have the capacity to do this themselves. The PS partner thinks they are dependent on them and lets be honest most of the time they are, and tend to use that to their advantage whether they do good work or not.
The good news if that you find a good partner most of these problems solve themselves. Value partners will not only do the work but train you as they move through the process meeting SLA’s and budgets. They will do their work in a timely manner putting your project ahead of schedule and make you the advocate look like a rock star. They are fair on price and try to work within your budget range and adapt as needed. Finally, someone else is on the hook and can, good or bad, be a scapegoat if the project ever goes sideways. Food for thought.
Do It Yourself
My favorite because it tends to be my motto but tends to get me in trouble more often than not. For one if you are lacking the base foundation of skillsets you could end up costing yourself a lot more time and money than expected. With that I mean, It tends not to be a good use of company resources and your time could be better used doing the tasks you’re a good at. And then the biggest negative, and I see this every working day of my career, is that it isn’t done right and causes huge headaches in the short or long term. Poor performance almost always boils down to bad infrastructure designs that a quality PS partner would have avoided in the beginning.
However there are some upside to the DIY approach. For instance people tend to learn best by doing and it pushes you to expand your knowledge. The cost aspect if avoiding the above mistakes can be huge and set up a dependence that is unmatched. You own the keys to your data center and no one is driving but you! This is a huge advantage when negotiating with vendors, partners, and even management. Lastly, It provides you the best job security I could imagine. As the designer and implementer you become almost irreplaceable as no one wants to reverse engineer your solutions. Now granted this is only the case if it is done right and you don’t cause a huge outage.
In the end I tell clients a mixture of all of these tends to be the best fit. Of course depending on the scope and product I do recommend certain avenues. If it is tier 1 and 99.999 uptime application then by all means spending a few dollars here and there would be a great investment to ensure success. If it is a low priority project that needs little success and are not under a time crunch then it is great to roll up your sleeves and get to work. The one thing I will say is that education and classes should be included with every project. If you are not learning how things work you will always be susceptible to be vendor locked, and no one wants that except the vendors.